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Questions About Billing

Question: Why am I receiving more than one bill for the same surgery? 
Answer: You may receive charges from several providers including:.

  • Surgecenter of Louisville (facility bill)
  • Your surgeon
  • Your anesthesiologist and CRNA as applicable
  • A pathologist (lab) if tissue specimens are sent for diagnostic purposes
  • Any extended home health services ordered by your surgeon.

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Question: What type of credit cards do you accept?
Answer:
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit.  You are welcome to visit the CareCredit website at: http://www.carecredit.com to pre-apply for their services before your date of surgery.

Question: When should I expect my first bill?
Answer:
We will bill you any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

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Question: Are we able to set up a payment plan?
Answer:
We do ask that all balances are paid in full within 90 days.  If you encounter problems paying within the 90 days, please contact our office immediately at 502-897-7401 ask for our collections department.

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Question: What is included in my bill?
Answer:
  We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges. Multiple procedures or implants would each create respective charges, but for the most part supplies, medications, and equipment usage is included in the fee.


Question: What is your credit and payment policy?
Answer:
Credit and Payment Policy
Full payment is due within 60 days of your surgery.  Elective and cosmetic surgery procedures must be paid in full 5 days before your surgery. 

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

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